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Terms & Conditions for Your i1mega Account

Live Baccarat, Immersive Roulette, Dragon Pearls and Football Studio sit under the same Terms & Conditions that explain how your account, wallet and promo participation work on i1mega…

Malaysia TermsWallet RulesAccount ChecksLocal Law Applies

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How Our Terms Apply in Malaysia

i1mega Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions form the agreement between you and i1mega when you create an account, enter the lobby, use the wallet, join promos or contact support. Access depends on local law and is available where local law permits. If a clause cannot apply in your

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location, the remaining clauses still continue as far as the law allows. Payment chips such as Touch 'n Go, GrabPay, Boost dan FPX are included here as context because wallet actions are part of the Terms. We may update wording when payment partners, security checks, game
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rules or legal duties change, and your continued account use means you accept the current version displayed on this page.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Three Ways to Ask About Terms

If a clause is unclear, ask us before you continue with account activity. Our support paths are meant for Terms & Conditions questions such as identity checks, wallet status, promo wording, suspended…

Live chat Use live chat when you need a quick reading of an account clause, wallet rule or verification request. Keep your account ID ready, and avoid sending full card or bank data in the chat window.

Email support Email is better for longer Terms & Conditions questions, especially when you need to attach screenshots, payment references or promo wording. We keep the thread together so the next agent can see the full case.

Account desk If your access is paused under the Terms, the account desk checks the reason, the records involved and the next action needed. We will explain what document or reply is required before changes are made.

ACCOUNT CARE

Six Controls Behind These Terms

Our Terms & Conditions are tied to how we run account checks, wallet records, cookie choices and support files.

Data used for the Terms

We use account details, login history, wallet records and support messages to apply these Terms. This helps us verify ownership, trace transactions and resolve disputes linked to withdrawals, promos or account access.

Cookie consent records

Cookie choices help us remember session settings, device checks and account preferences connected to the Terms. You can change browser settings, though some account security and login functions may not work as intended.

Login protection

The Terms allow us to check unusual logins, repeated failed attempts and device changes. If a risk flag appears, we may ask for verification before wallet actions or account changes continue.

Retention windows

We retain account and wallet records for as long as needed to meet legal, security, payment and dispute duties. When those reasons end, records are deleted or separated from personal identifiers where practical.

Change requests

You can ask to update account details, correct a typo or change contact data. We verify the request first, because the Terms require us to protect wallet access and prevent unauthorised changes.

Escalation channel

If you disagree with how a clause was applied, ask support to escalate the case. Include dates, payment references and the clause involved so the account team can check the record properly.

Common Questions About These Terms

The questions below focus on how the Terms & Conditions affect your account, not on general lobby browsing. Read them together with the full wording on this page, because short answers cannot replace the full clauses. If your issue involves a payment, promo or access decision, contact support with the exact clause and account details so we can check the record.

They apply when you open an account, log in, use the wallet, join promos, contact support or access any part of the lobby. Access also depends on local law and is available where local law permits.

Yes. We may update the Terms when payment rules, security checks, game rules, support processes or legal duties change. The current wording on this page is the version that applies to ongoing account use.

The Terms explain how wallet actions are recorded, checked and matched to your account. Touch 'n Go, GrabPay, Boost dan FPX transactions may require reference checks before crediting, withdrawal approval or dispute handling.

Ask support to correct the details before further wallet activity. We may request verification because the Terms require us to confirm account ownership before changing email, mobile number, bank data or identity records.

Access may be paused when verification is incomplete, payment records need checking, account ownership is unclear or a rule breach is being assessed. We will tell you what step is needed where we can.

Cookies support login sessions, device checks, language settings and account security actions covered by the Terms. If you block certain cookies, parts of account access or verification may not behave as expected.

Start with live chat or email support and quote the clause you dispute. Include account ID, transaction references and dates, so the account team can trace the decision and explain the next step.

Terms & Conditions for Your i1mega Account

Three Ways to Ask About Terms

Six Controls Behind These Terms

Data used for the Terms

Cookie consent records

Login protection

Retention windows

Change requests

Escalation channel

Common Questions About These Terms

01 When do these Terms & Conditions apply to me?

02 Can the Terms change after I create an account?

03 How do these Terms affect Touch 'n Go, GrabPay, Boost dan FPX?

04 What happens if my account details are incorrect?

05 Why can access be paused under the Terms?

06 How do cookies relate to these Terms & Conditions?

07 Who should I contact about a Terms dispute?

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